Everything you need to know about managing your pet's health, booking services, and navigating the Pet Smart Monitor platform.
To begin, register for a free account. Once logged in, navigate to your Settings profile to fill in your contact information and preferences. This ensures service providers can reach you regarding your appointments.
From your main dashboard, click on "My Pets" in the sidebar menu, then click the "Add Pet" button. You will be prompted to enter your pet's name, species, breed, age, and upload a profile photo.
After creating a pet profile, click on their card to view their detailed dossier. Here you can log their current weight, known allergies, dietary restrictions, and upload past medical records. Providing accurate information here helps Veterinarians and Groomers give your pet the best care possible.
Navigate to the "Services Marketplace" section. You can filter providers by category: Veterinarians, Groomers, Daycare, or Trainers. You can also view their verified credentials, customer ratings, and service menus.
Once you select a provider, click "Book Appointment". Choose your pet, select the specific service required, and pick an available date and time slot from the provider's calendar.
All upcoming appointments appear on your Calendar page. If you need to cancel or reschedule, click on the appointment event. Please note that cancellations must be made at least 24 hours in advance to avoid penalties, depending on the specific provider's policy.
Keep track of your pet's vaccination history inside their profile under "Medical Records". You can set up automated reminders for when boosters are due, ensuring your pet never misses a shot.
In the event your pet goes missing, navigate to their profile and generate a Missing Pet QR Poster. This automatically generates a printable PDF flyer with your pet's photo and a secure QR code. When scanned by someone who finds your pet, it will notify you immediately without exposing your direct phone number.
If you encounter an injured or abandoned street pet, you can use our public "Help a Street Pet" portal. Upload a photo and location, and local rescue partners and NGOs will be notified to assist.
If you couldn't find the answer to your question in our manual, our dedicated support team is ready to help you directly.
Email: info@petsmartmonitor.comWe typically respond within 24 hours.